Nikki Baird is the vice president of strategy at Aptos, a retail enterprise solution provider. She looks after the future of retail and retail technology and identifies their impacts on both retail and Aptos’ strategy and solutions. She has been a top global retail industry influencer for 20+ years, with a background in retail and technology, and a career spanning PwC, Forrester, independent retail and tech startups. Nikki joins Justin to discuss key retail trends expected in early 2024.